April 23 2021
4:08 AM
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Pacific Power continues restoring power to hard-hit areas
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PORTLAND, Oregon - Electric service is coming back on for customers across the region as more than 500 Pacific Power employees and contractors are at work repairing equipment and jump- starting community recovery from Lincoln City to Glide to Happy Camp.

As of 6 p.m. Tuesday, approximately 5,500 customers remain without service in Oregon and northern California due to damage inflicted by a historic wind storm. At peak a week ago, more than 60,000 were without power. Most recently, power was restored to 800 customers in Lincoln City.

"This has been a tremendously trying week for all our customers affected by this unparalleled disaster," said David Lucas, vice president of operations. "Our communities are showing such resilience and their appreciation for the frontline responders and our crews is a terrific statement about the people we are privileged to serve."

Communities with the largest number of customers without power include:


  • Medford area, 3,100 customers
  • Happy Camp, Calif., 300
  • Lincoln City, 700
  • Glide/Umpqua Canyon, 500


Pacific Power's website will provide up-to-date estimates of local restorations times at This page will be updated as new information becomes available. Additional outage maps are available at:

Community spirit

Pacific Power employees are rolling up their sleeves wherever they can, supporting the communities they serve.

  • North Umpqua – Pacific Power helped clear trees and powerlines that had blocked access to the Rock Creek Fish Hatchery east of Glide. With the road cleared, hatchery employees were able to rescue thousands of fish that would have died.
  • Marion County – The company has donated $12,500 to the Santiam Canyon Relief Fund, which was set up by local business leaders to provide direct help to people needing help in the storm's aftermath.
  • Southern Oregon – Regional Business managers have delivered more than 1,000 meals to residents who are staying in Jackson County shelters.

How to be ready, how to get help

Pacific Power customer care agents are available and ready to help customers through this incredibly difficult time. They can be reached 24/7 at 1-888-221-7070. 

The company is working with the Red Cross and local agencies to directly aid people in need. Support is available for those in wildfire-affected areas at the following community shelter locations:


  • Josephine County Fairgrounds – 1451 Fairgrounds Rd, Grants Pass
  • Jackson County Expo – 1 Peninger Rd, Central Point
  • Oregon State Fairgrounds – 2330 17th St. NE, Salem
  • Klamath County Fair Grounds – 3531 S 6th St, Klamath Falls
  • Kla-Mo-Ya Casino – 34333 US-97, Chiloquin
  • Lincoln City Community Center--2150 NE Oar Place
  • Linn County Fairgrounds – 3700 Knox Butte Rd E, Albany
  • Benton County Fairgrounds – 110 SW 53rd St, Corvallis
  • Deschutes County Fairgrounds – 3800 SW Airport Way, Redmond
  • Douglas County Fairgrounds – 2110 Frear St., Roseburg
  • Polk County Fairgrounds – 520 S Pacific Hwy W, Rickreall 

Northern California:

  • Kahtishraam Wellness Center – 1403 Kahtishraam, Yreka
  • Siskiyou County Fairgrounds (taking large animals) – 1712 Fairlane Rd, Yrek