May 22 2019
PORTLAND, Oregon - As heavy rains move into the Northwest beginning Sunday, Pacific Power reminds its customers and the public to take precautions to stay safe and comfortable.
"We work hard to prevent outages, but heavy rain and wind make it difficult to predict when and where an outage will happen," said David Lucas, vice president of operations. "Our crews will be out there during the thick of it to help get the lights back on, but their safety and the safety of the public is our number one priority."
Pacific Power suggests these safety precautions:
Stay away from all downed power lines and utility lines. Even if the lines are not sparking, they could be energized and extremely dangerous. Call 911 and report the outage to Pacific Power at 1-877-508-5088. This storm system may cause flooding. Be especially careful of any standing water or even soggy ground. A live down wire may seem to be a safe distance away, but is still extremely dangerous due to wet conditions. Don't drive over downed power lines. "We encourage Pacific Power customers to text, call or notify us through our mobile app or website if they are experiencing an outage" said Barb Coughlin, vice president of customer service. "The more information we have from our customers, the quicker our crews can get to that location."
Customers can report an outage via text messaging. Text OUT to 722797 to report an outage. Text STAT to 722797 to check the status of your outage.
Please visit the Pacific Power mobile app or website to update your outage alert preferences, email address and phone number. Keeping this information updated ensures you will be able to report outages and receive updates using these quick and easy options.